"...thank you for coming and going through this with us - it has helped us considerably in terms of planning how we will meet the new contract and been of particular benefit to myself - it was good to have that time out to think about things without the usual distractions (!)"


Feedback from a Chief Executive of an independent Advice UK organisation following a training day split up into covering 'the big picture' and key civil contract rules



"...Just to thank you for your valuable input today. Everyone I have spoken to has nothing but praise


I would happily recommend you to any advice agency seeking help. I just wish I had known about you when we were setting up in the first place. It would have saved us a lot of time and money..."


Feedback from a Contract Manager following an onsite consultancy and training visit with an organisation working under a CLS Direct telephone contract



"...Just to express our thanks for the invaluable training session you put on for my staff and myself; it was extremely useful to be able to go through all the main aspects of compliance in such an informative and accessible way - it has certainly made a big difference to the way we work and the general confidence levels in the team..."


Feedback from a Citizens Advice Bureau following an in-house training session on contract compliance



"...It was great to meet you, and your visit has given me plenty of food for thought about moving the whole project forward, it was really useful to have your open and honest views on some of the issues that have been bothering me..."


Feedback from a Local Authority Contracts Manager following an onsite consultancy visit to analyse and propose actions to improve output and performance



"...Thanks very much for today! I spoke to [caseworker] afterwards and as you predicted, she is a lot more comfortable with her new role doing contract work and is now looking forward to the challenges it will bring..."


Feedback from a Citizens Advice Bureau Manager following an on-site one day 'crash' course in civil contracting with a new casework supervisor



"...Your support and advice has been invaluable throughout this whole process; I asked and yes, without a shadow of a doubt, we certainly prospered! Thanks again..."
Feedback from a Practice Manager at a Law Centre following civil contract and Specialist Quality Mark consultancy