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You arrange the venue and
we come to you. A very efficient and economical way of getting all your team trained up quickly and in one go. It’s that simple. You save significantly on
the cost of sending staff individually on training courses elsewhere. All
courses may be modified to suit your particular needs
We are able to provide tailored training on the whole range of Unified Contract and Specialist Quality Mark requirements. For your information, we have provided below information on those courses commissioned most often. We would be happy to answer any questions you may have and encourage you to use the contact form on the home page to get in touch
Alternatively, you can telephone Patrick Torsney direct on 0207 407 4897 or 07947 691 902
By identifying the balance
between maximising matter starts whilst meeting the Key Performance Indicators,
these courses are designed to improve the management and delivery of legal help
and help at court in specific subject categories. Please quote the course reference or title in any communications
- AP01: Making Matters Work (Debt)
- AP02: Making Matters Work (Housing)
- AP03: Making Matters Work (Welfare Benefits)
Everything you need to know now to prepare and survive an LSC audit visit. This course examines all
the forms of audit you may be subjected to and will allow you to develop an
achievable action plan to ensure that, whatever type of audit or visit you
experience, you will succeed and be able to show your organisation’s
performance in its best light. The course focuses on Control Audits, Contract
Compliance Audits and also KPI visits
- AP04: The Audit Survival Guide
Organisations would be wise
to ensure that as many people as possible meet the relevant Supervisor
Standards. These two courses focus on,
respectively, developing compliant supervision file review and appraisal
systems and, developing the key skills necessary to effectively perform the
supervisory role. These courses take into account the forthcoming new
edition of the Specialist Quality Mark, due to come in to force in 2010
- AP05: Systems of
Supervision (meeting the rules
- AP06: Systems of Supervision (developing the skills)
It is vital that organisations understand the rules relating to chargeable activities on file, what you can claim for, what is a reasonable amount to claim and how to ensure that claim will not be challenged on assessment. This is important in order to ensure you remain within profile of the fixed fee margin KPI and also, for when submitting exceptional cases. This course examines claiming for work and assessment principles at the legal help level of service and will ensure that all participants are fully familiar with the relevant rules
- AP07: Maximising chargeable costs
"...thank you for coming and going through this with us - it has helped us considerably in terms of planning how we will meet the new contract and been of particular benefit to myself - it was good to have that time out to think about things without the usual distractions (!)"
Feedback from a Chief Executive of an Advice UK organisation following a training day split up into covering 'the big picture' and key contract rules
"...Just to thank you for your valuable input today. Everyone I have spoken to has nothing but praise
I would happily recommend you to any advice agency seeking help. I just wish I had known about you when we were setting up in the first place. It would have saved us a lot of time and money..."
Feedback from a Contract Manager following an onsite consultancy and training visit with an organisation working under a CLS Direct telephone contract
"...Just to express our thanks for the invaluable training session you put on for my staff and myself; it was extremely useful to be able to go through all the main aspects of compliance in such an informative and accessible way - it has certainly made a big difference to the way we work and the general confidence levels in the team..."
Feedback from a Citizens Advice Bureau following an in-house training session on Unified Contract compliance
"...It was great to meet you, and your visit has given me plenty of food for thought about moving the whole project forward, it was really useful to have your open and honest views on some of the issues that have been bothering me..."
Feedback from a Local Authority Contracts Manager following an onsite consultancy visit to analyse and propose actions to improve LSC contract performance
"...Thanks very much for today! I spoke to [caseworker] afterwards and as you predicted, she is a lot more comfortable with her new role doing contract work and is now looking forward to the challenges it will bring..."
Feedback from a Citizens Advice Bureau Manager following an on-site one day 'crash' training course in contracting with a new casework supervisor
"...Your support and advice has been invaluable throughout this whole process; I asked and yes, without a shadow of a doubt, we certainly prospered! Thanks again..."
Feedback from a Practice Manager at a Law Centre following general LSC contract and Quality Mark consultancy
